Yav dhau los, tau txais cov neeg siv khoom tsis txaus siab yog qhov kev txhawj xeeb loj rau ntau tus neeg xa khoom. Txawm li cas los xij, ib pab pawg ntawm Tuam Tshoj LVL (LVD) cov tuam txhab tau hloov pauv lawv lub siab xav-lawv kho cov neeg siv khoom tawm tswv yim raws li "kev sib tham dawb," khaws cov lus tawm tswv yim, tshuaj xyuas cov teeb meem, thiab txhim kho tsis tu ncua. Qhov "kev mob siab rau kev tawm tswv yim" tus cwj pwm no yog pab lawv tsim cov khoom lag luam uas zoo sib xws nrog cov kev xav tau ntawm kev lag luam.
1. Kev Txhim Kho Lub Sijhawm Tom Qab "Kev Tsis Txaus Siab"
"Kev tsis txaus siab ntawm cov neeg siv khoom txhais tau tias tseem muaj peev xwm ntawm kev koom tes; thaum cov neeg siv khoom hloov pauv yam tsis tau hais dab tsi, qhov ntawd yog qhov teeb meem tiag tiag," tus thawj coj ntawm lub Hoobkas nrog ntau tshaj kaum xyoo ntawm kev xa tawm.
Yav dhau los, ntau lub tuam txhab tus cwj pwm ntawm cov neeg siv khoom tsis txaus siab yog "yuav tsum thawb lawv mus thiab ncua lawv ntau li ntau tau." Qhov tshwm sim yog feem ntau: qhov teeb meem tsis daws tau tiag tiag, cov neeg siv khoom ploj, thiab yog vim li cas tseem tsis tau paub.
"Peb ib zaug poob ib tus neeg siv khoom uas peb tau ua haujlwm nrog rau ob xyoos," tus thawj coj lag luam txawv teb chaws tau rov qab los. "Tom qab qhov kev txiav txim zaum kawg, tus neeg siv khoom tsis tau tso lwm tus. Thaum peb nug yog vim li cas, tus neeg siv tsuas teb tias, 'Koj cov khoom tsis ruaj khov txaus.' Dab tsi yog qhov tsis ruaj khov? Peb tsis paub, thiab tus neeg siv khoom tsis hais. "
2. Los ntawm "Reactive Response" mus rau "Proactive Feedback"
Qee lub tuam txhab tab tom pib hloov lawv txoj hauv kev, khaws cov neeg siv khoom tawm tswv yim:
- Tshaj tawm -kev xa khoom ua raws- nce: Ib lub lis piam tom qab xa khoom, tiv tauj tus neeg siv khoom kom nug seb lawv puas tau txais daim ntawv ceeb toom xa khoom thiab seb lawv puas txaus siab rau lub sijhawm xa khoom.
- Tshaj tawm - tuaj txog kev pom zoo: Tom qab cov khoom tuaj txog ntawm qhov chaw nres nkoj, ceeb toom tus neeg siv khoom kom tuaj tos lawv thiab nug seb cov khoom puas zoo thiab seb cov khoom puas yog.
- Tshaj tawm - siv ua raws- nce: Tom qab tus neeg siv khoom pib siv cov ntaub ntawv, nug txog qhov teeb meem ntawm kev teeb tsa, kev ua haujlwm ntawm cov khoom siv, thiab seb puas muaj cov lus qhia rau kev txhim kho.
- Kev soj ntsuam kev txaus siab tsis tu ncua: Txhua rau rau lub hlis lossis ib xyoos, xa daim ntawv ntsuam xyuas kev txaus siab luv luv (5-8 nqe lus nug) rau cov neeg siv khoom mus sij hawm ntev kom nkag siab txog lawv qhov kev ntsuam xyuas ntawm cov khoom, kev pabcuam, thiab lub sijhawm xa khoom.
"Peb tau tsim ib daim ntawv tawm tswv yim yooj yim," said tus thawj coj muag khoom. "Txhua qhov kev tawm tswv yim ntawm cov neeg siv khoom tau sau tseg thiab sau cov ntsiab lus txhua lub lim tiam. Nws yog qhov tseeb ntawm qhov nrawm uas cov teeb meem tau tsa ntau zaus thiab qhov twg cov neeg siv khoom txaus siab tshaj plaws."
3. Tawm tswv yim "Categorization thiab koom haum"
Yuav ua li cas siv cov lus qhia sau tseg? Qee lub tuam txhab tau ua qhov yooj yim categorization thiab koom haum:
- Khoom Zoo: Xws li qhov sib txawv ntawm qhov sib txawv, cov tsos mob tsis zoo, thiab teeb meem lub zog. Cov lus tawm tswv yim no qhia ncaj qha rau thaj chaw rau kev txhim kho hauv cov txheej txheem tsim khoom.
- Kev ntim khoom thiab kev thauj mus los: Xws li cov ntim khoom puas, dampness thiab pwm, thiab cov ntawv tsis meej. Qhov kev tawm tswv yim no taw qhia rau kev ua kom zoo ntawm kev ntim khoom thiab kev xa khoom.
- Kev Paub Txog Tus Neeg Siv: Xws li teeb meem kev teeb tsa, kev ua haujlwm, thiab kev sib txuas sib raug zoo. Qhov kev tawm tswv yim no qhia txog kev txhim kho hauv kev tsim khoom thiab kev pabcuam txhawb nqa.
- Kev Pabcuam Teb: Xws li kev teb ceev, teeb meem- daws kev ua tau zoo, thiab kev sib txuas lus smoothness. Qhov kev tawm tswv yim no qhia txog kev ua kom zoo ntawm kev muag khoom thiab kev pabcuam.
"Peb faib cov lus tawm tswv yim ua plaub yam," tus thawj tswj hwm tau hais. "Txhua hom muaj tus neeg saib xyuas. Rau cov khoom lag luam teeb meem, lub tuam txhab tsim khoom yog lub luag haujlwm rau kev txhim kho; rau kev ntim khoom thiab cov teeb meem kev thauj mus los, lub tuam tsev logistics yog lub luag haujlwm rau kev ua kom zoo. Nrog lub luag haujlwm muab rau cov tib neeg, kev txhim kho tuaj yeem ua tiav."
4. Los ntawm "Cov Lus Qhia Ntawm Tus Kheej" mus rau "System Improvement"
Sau cov lus tawm tswv yim tsis yog lub hom phiaj; kev txhim kho yog. Qee lub tuam txhab tau tsim lub voj kaw los ntawm "cov lus qhia" mus rau "kev txhim kho":
- Lub Rooj Sib Tham Kev Ntsuam Xyuas Lub Hlis: Ib lub rooj sib tham txhua hli los txheeb xyuas cov neeg siv khoom tawm tswv yim sau lub hli thiab txheeb xyuas cov teeb meem rov tshwm sim.
- Kev Txhim Kho Kev Txhim Kho Kev Txhim Kho: Cov kev txhim kho tshwj xeeb yog tsim los rau cov teeb meem tshwm sim. Piv txwv li, "Cov neeg siv khoom tau tshaj tawm ntau zaus tias cov ntawv sau tau yooj yim poob" → Siv cov dej tsis zoo thiab tsim kua muag- cov ntawv tiv thaiv thiab ua kom cov ntawv sau ntau ntxiv.
- Kev Tshawb Fawb Txog Kev Txhim Kho: Tom qab kev ntsuas tau ua tiav, ua raws li- cov lus tawm tswv yim yog taug qab los txheeb xyuas qhov ua tau zoo ntawm kev txhim kho.
- Kev Ceeb Toom Txog Kev Txhim Kho: Cov kev ntsuas kev txhim kho thiab lawv cov kev cuam tshuam tau tshaj tawm rau cov neeg siv khoom, qhia rau lawv paub, "Peb tau mloog koj cov lus pom thiab hloov pauv."
"Peb tuav lub rooj sib tham tawm tswv yim txhua lub hlis," tus thawj coj ntawm lub Hoobkas tau hais. "Peb tsis thuam tib neeg ntawm cov rooj sib tham no, peb tsuas yog tham txog cov teeb meem xwb. 'Peb cov neeg siv khoom tau tawm tswv yim dab tsi rau lub hlis no? Peb tuaj yeem txhim kho dab tsi?' Txhua tus neeg tawm tswv yim, thiab ntau txoj kev txhim kho yog los ntawm cov txheej txheem no. "
5. Cov lus teb rau cov neeg siv khoom tiag
"Ua ntej, kuv tsuas paub tus neeg muag khoom no yog 'ua tau," tus neeg xa khoom neeg Philippines hais. "Tom qab ntawd, lawv pib tsis tu ncua nug kuv tias, 'Ua li cas tsis ntev los no?' Qhov ntawd yog thaum kuv pom tau tias lawv mob siab rau cov neeg siv khoom tawm tswv yim. "
"Ib zaug, kuv tau hais tsis ntev los no tias 'cov ntawv sau tau yooj yim poob," tus neeg cog lus Malaysian hais. "Ob lub hlis tom qab, cov ntawv sau rau ntawm cov khoom tuaj tshiab tau ua los ntawm cov khoom sib txawv, thiab lawv yeej tsis ploj los yog poob. Nws zoo siab tias lawv ' mloog peb cov lus tawm tswv yim.'"
"Peb tau tawm tswv yim txog qhov teeb meem, thiab lawv tau hloov txoj kev ntim khoom," tus neeg ua haujlwm Indonesian hais. "Txawm hais tias nws yog qhov hloov pauv me me, koj tuaj yeem pom tias lawv tau sim ua kom zoo dua qub. Peb txaus siab koom tes nrog cov neeg muag khoom zoo li lub sijhawm ntev no -."
Cov neeg siv khoom tawm tswv yim yog qhov zoo tshaj plaws "kev sib tham dawb." Thaum Suav LVL cov neeg xa khoom txaus siab tso tseg lawv txoj kev tiv thaiv lub siab ntawm "kev ntshai ntawm kev tsis txaus siab" thiab khaws cia, txheeb xyuas, thiab txhim kho lawv cov khoom tsis tu ncua, lawv tau txais tsis yog cov khoom zoo dua tab sis kuj muaj kev ntseeg siab thiab kev ntseeg siab ntawm lawv cov neeg siv khoom. Qhov no tus cwj pwm ntawm "kho cov neeg tawm tswv yim raws li khoom plig" yog txoj hauv kev yooj yim rau kev tsim khoom hauv Suav kom ua tiav qhov zoo.
